Archive For The “Frequently Asked Questions” Category

Can I Synchronize The Data Between My Computers?

By tguez | October 21, 2010

Yes. You can transfer all the data from onto a USB Key, or shared drive, and restore that data into the other computer.  This can be done easily with the included FEDiary Backup & Restore Utility. If your computers are on a network, you can have the software use a shared location for the database [...]

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Do You Ship CDs?

By tguez | October 21, 2010

We are very sorry.  We had so many confusion with CDs and customers that we stopped shipping CDs.  The software is only downloadable.  But you can burn your own cd of the downloaded setup file, or keep a backup of it somewhere else.

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What Is Your Technical Support Policy?

By tguez | October 21, 2010

Our technical support policy is unlimited. You will receive all the technical support you will ever need for free, for a lifetime. We answer technical support e-mails very quickly. Most of the time, e-mail support is the quickest form. However, if there is a unique problem that requires a phone call, leave us your phone [...]

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Do You Send Any Information Over The Internet?

By tguez | October 21, 2010

No.  Your data is completely secure on your computer.

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Is My Food Diary Data Protected With A Password?

By tguez | October 21, 2010

Yes.  When you create a user on the main login screen of the program, you can enter an optional password.  If the user is already created, but you want to add a password, select the user and click edit user from the main login screen.  Enter a password. Please write down your password. We do [...]

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